FREQUENTLY ASKED QUESTIONS. ANSWERED.
I've signed up. Now, how do I get started?
Getting started with Total Gym TV is easy. Simply select a category from the "Workouts" section of the main menu or go to "My Account", then select "My Library". Next, select the program you want to exercise with and get moving!
I've paid for my Total Gym, is this free for me?
Yes and no. We offer a FREE option as a thank-you to our loyal customers. Total Gym TV Basic gives free online streaming access to the Classic Library of 4 of our most popular Classic Total Gym Workout Programs, previously available only on DVD. Plus, 3 of our New Workout Programs with our elite team of Total Gym TV Trainers.
Total Gym TV Premium gives access to the new exclusive Total Gym workouts plus the full Classic Total Gym library of Workout Programs, previously only available on DVD; all for a nominal fee.
How often will you add new workouts?
Unlike DVDs, Total Gym TV is designed to keep your Total Gym workouts fresh. To help with this concept, we are offering multiple new programs each month to Total Gym TV Premium members!
- Can I watch on my smart TV (Roku, Fire TV, etc)?
Can I upgrade from Total Gym TV Basic to Total Gym TV Premium?
Yes! You can upgrade your Total Gym TV subscription at any time by going to the "My Account" menu, then select "Dashboard". Next, go to "Subscriptions", and purchase Total Gym TV Premium subsciption upgrade. OR, if you prefer to purchase access for a full year at a discount, click here to purchase our Premium Annual Subscription on Totalgymdirect.com.
Your library will automatically be updated. If you aren't seeing your new workouts, please contact Customer Support and we will get back to you as soon as possible with a solution.
Can I pay for a year upfront?
Yes! We now offer a Premium Annual Subscription for a discounted price on Totalgymdirect.com. Click here to purchase!
Can I cancel my Total Gym TV Subscription?
You can cancel your Total Gym TV monthly subscription at any time to prevent future charges by opening the "My Account" menu, and selecting "Dashboard".
Once the dashboard window opens, go to "Subscriptions", and cancel the applicable Total Gym TV subsciption.
If you have an annual subscription that you would like to cancel, please contact our customer support at firstname.lastname@example.org or call 1-800-501-4621. Our Customer Support representatives will be able to assist you with the cancellation.
What are the terms of the Total Gym TV Premium Annual Subscription?
The Total Gym TV Premium Annual Subscription is sponsored by Total Gym Fitness, LLC. By purchasing the Total Gym TV Premium Annual Subscription (the “Subscription”), you agree to the terms and conditions herein. With this Subscription, you will have Unlimited Access to both the full Classic Total Gym library of Workout Programs, plus an All-Access Pass to new premium workout programs. Subscription requires downloading the Total Gym TV app or online streaming from any other device.
Subscriptions; Automatic Renewal Terms
The Subscription is valid for one (1) year from date of purchase. You will be charged the stated Subscription fee (and any applicable taxes) upon registration. Thereafter, the Subscription automatically renews for additional one (1) year Subscription periods at the then-current Annual Subscription rate, unless cancelled prior to the end of the then-current Subscription period, in which case we will not automatically renew your Subscription. From time to time, we may offer promotions or discounts related to the Subscription which must be used within the specified time frame of the promotion.
By purchasing a Subscription, you acknowledge that your Subscription has an annual renewal payment and you accept responsibility for each annual recurring payment obligation unless cancellation of your Subscription by you or us.
This Subscription is subject to change; notice will be provided for changes or price increases. IF YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, PAYMENT WILL BE AUTOMATICALLY PROCESSED ON APPROXIMATELY THE SAME DATE EACH YEAR AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL SUBSCRIPTION. If you wish to cancel your Subscription, you may do so prior to the end of the then-current Subscription period. You must promptly notify us if your credit card is cancelled or is no longer valid (e.g., loss or theft).
All requests for cancellations or changes must be in writing and submitted to Customer Service at email@example.com or mailed to “Total Gym Customer Service, 835 Springdale Drive, Suite 206, Exton, PA 19341” or you may contact Customer Support at 1-800-501-4621.
Cancellation of Subscription
You may cancel at any time prior to the end of the then-current Subscription period. If you choose to cancel your Subscription, no refunds will be issued after 90 days from the date of your initial or renewal subscription date. Your failure to cancel your Subscription in a timely manner and/or your continued use of your Subscription confirms that we are authorized to charge you for that Subscription. We may, in our sole discretion, terminate your participation at any time if you provide false or inaccurate information, or otherwise violate the terms of the Subscription.
You will be asked to provide a payment method (such as a credit card number) in order to activate your Subscription, along with other payment information. You represent and warrant that you have the legal right to use the payment method that you provide to us. Your authorization also applies to our payment processors and any other companies who act as billing agents for us. You hereby authorize us to charge your specified payment method for your Annual Subscription. You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt, and you agree that these Terms shall be accepted as authorization to the issuer of the payment method to pay any amount described herein, without requiring a signed receipt from you. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither We, nor Our authorized agent(s), will have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these Terms.
You agree to pay us, through our Third-Party payment processors, all charges for the Subscription in accordance with the applicable payment terms presented to you at the time of purchase using the payment method you provide when you set up your account. We reserve the right to correct, or to instruct our payment processors to correct, any errors or mistakes, even if payment has already been requested or received.
Dated: January 1, 2020
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